waggi believes that online gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a positive experience — never a problem.
Our Commitment
At waggi, we genuinely care about the well-being of every player on our platform. Whether you're spinning slots, playing bingo, or enjoying a live casino table, the experience should always feel like entertainment — something you choose to do for fun, not something you feel compelled to do.
We know that for most Filipino players, online gaming is a perfectly enjoyable pastime. But we also know that for some people, gambling can become a problem. That's why waggi has built a comprehensive responsible gaming framework that gives every player the power to stay in control — and provides a clear path to help for those who need it.
waggi's responsible gaming program is aligned with PAGCOR's player protection guidelines and the standards expected of licensed online gaming operators in the Philippines. We take this responsibility seriously — not just because it's required, but because it's the right thing to do for our players and their families.
Player Protection Tools
These tools are available to all registered waggi players. You can access and manage them anytime through your account settings or by contacting our support team.
Set a maximum amount you can deposit into your waggi account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.
Define the maximum amount you are comfortable losing within a set time period. waggi will automatically stop your gaming session once your loss limit is reached, helping you avoid chasing losses — one of the most common patterns in problem gambling behavior.
Set reminders that notify you when you've been playing for a certain amount of time, or set hard session limits that automatically log you out. It's easy to lose track of time when you're having fun — waggi's session tools help you stay aware and in control.
Need a short break from gaming? A cooling-off period temporarily suspends your waggi account for a period you choose — from 24 hours up to several weeks. During this time, you will not be able to log in or place bets. This is a great option if you feel you need a breather.
If you feel that gambling has become a serious problem, waggi's self-exclusion tool allows you to permanently exclude yourself from the platform. Once self-excluded, your account will be closed and you will not be permitted to re-register. Contact waggi support to activate self-exclusion immediately.
waggi can send you periodic reality check notifications during your gaming sessions — reminding you how long you've been playing, how much you've wagered, and your current balance. These gentle nudges help you make informed decisions about whether to continue playing or take a break.
Know the Signs
Problem gambling can affect anyone — regardless of age, income, or background. The earlier it is recognized, the easier it is to address. waggi encourages all players to be honest with themselves and watch out for these warning signs.
Spending more money on gambling than you can afford, or borrowing money to fund your gaming sessions.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Neglecting work, school, family responsibilities, or personal relationships because of gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
Making repeated unsuccessful attempts to control, cut back, or stop gambling altogether.
Feeling preoccupied with gambling — constantly thinking about past sessions or planning the next one.
If you recognize any of these signs in yourself or someone you know, please reach out to waggi support or contact the PAGCOR helpline. Help is available — you don't have to face this alone.
Self-Assessment
This quick self-assessment is not a clinical diagnosis, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to several of these questions, waggi strongly encourages you to use our responsible gaming tools or seek professional support.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Do you find it difficult to stop gambling once you have started, even when you planned to play for only a short time?
Have you ever felt the need to gamble with larger and larger amounts of money to get the same level of excitement?
Have you ever missed work, school, or an important family event because of gambling?
Have family members or close friends ever expressed concern about your gambling habits?
Do you feel a strong urge to gamble when you are feeling stressed, lonely, bored, or upset?
Have you ever tried to hide your gambling activity or the amount of money you have spent from people close to you?
After losing money gambling, do you feel a strong compulsion to return as soon as possible to try to win it back?
If you answered "yes" to three or more of these questions, we encourage you to contact waggi support to activate responsible gaming tools or to seek guidance from a professional counselor.
Step-by-Step
Self-exclusion is one of the most powerful tools available to players who feel that gambling has become a problem. waggi makes the process straightforward and immediate. Here is how to do it.
Access your waggi account using your registered credentials. If you are unable to log in, contact waggi's support team directly and they will assist you with the self-exclusion process.
Navigate to your account settings and select the "Responsible Gaming" section. All of waggi's player protection tools — including deposit limits, session limits, and self-exclusion — are located here.
Choose the self-exclusion option and select your preferred exclusion period. waggi offers both temporary cooling-off periods and permanent self-exclusion. For permanent exclusion, your account will be closed immediately.
Confirm your self-exclusion request. waggi will process it immediately and send you a confirmation. Any remaining balance in your account will be returned to you through your registered payment method.
Self-exclusion is a brave and important step. waggi encourages you to also reach out to a professional counselor or the PAGCOR helpline for additional support during this time. You are not alone.
PAGCOR & Support Resources
waggi is not the only resource available to players who need help. The Philippine Amusement and Gaming Corporation (PAGCOR) and other organizations provide free, confidential support for individuals and families affected by problem gambling.
PAGCOR, the regulatory body overseeing gaming operations in the Philippines, operates a dedicated player protection program that includes a national helpline, counseling referrals, and a self-exclusion registry. Players who self-exclude through PAGCOR's registry are barred from all PAGCOR-regulated gaming venues and platforms.
waggi cooperates fully with PAGCOR's responsible gaming requirements and supports the national self-exclusion registry. If you have registered with PAGCOR's self-exclusion program, please inform waggi support so that your exclusion can be applied to your waggi account as well.
Age Policy
Under Philippine gaming regulations, online casino-style gambling is strictly restricted to individuals who are at least 21 years of age. waggi enforces this requirement rigorously.
All new waggi accounts are subject to mandatory age verification before any real-money gaming is permitted. No exceptions.
Players must submit a valid Philippine government-issued ID — such as a PhilSys ID, passport, driver's license, or SSS/GSIS card — to verify their age and identity.
Any account found to belong to a person under 21 years of age will be immediately closed and all funds returned. waggi takes underage gambling extremely seriously.
Gambling is addictive. Know when to stop. waggi is strictly for players aged 21 and above.
waggi is a place for fun, excitement, and great games. With our responsible gaming tools in place, you can enjoy everything the platform has to offer — knowing that waggi always has your back.
Gambling is addictive. Know when to stop. Must be 21 or older to play. Play within your means.